Cleaning and Restoration Instructor/Author


                              See My Blog  iicrcinstructor








The International Institute of Cleaning  

and  Restoration Certification  (IICRC)  

has  written  guidelines that are called           

"IICRC Standards"

There is  a  "Standard" for each IICRC

Class that is taught.

They   contain    generic   information

that  is  accepted   by the  industry as

the current  “Standard”, or guidelines

for  that  subject.    These    Standards 

are updated every few years.If anyone

questions   you,    this   can    be   the

justification    for    “what you do”.   It

is  the   content found in  IICRC Class

course manuals.




 If you can't explain it simply, you 

 don't understand it well enough. 

                        Albert Einstein  









Cleaners and Restorers, as well as customers, should care about the IICRC.

Education is “part” of the process. It’s absolutely necessary. As someone who learned much, early in my career, from the “School of Hard Knocks”, I can tell you, “It’s not a fun way to learn!”  If I had to do it again, from the beginning, I would spend more time learning from those who have already been there. Yes…..experience is necessary, but knowing the  right thing to do, is critical for “good” experience. 

A major source of proven education, compiled by people who have, "been there, done that", is The International Institute of Cleaning and Restoration Certification (the IICRC), There are more than 53,000 certified technicians. and more than 6,000 Certified Firms around the world.

That’s 40 years of experience, trial and error and documented proof available to you. Why learn the hard way when it’s been done, already? It’s been arranged in great books that have the most recent knowledge accepted by the industry, known as “Standards” for what we do. They are upgraded by hundreds of industry professionals (which can include you, if you want) every few years.The S500, for water restoration, has been, consistently, upgraded undergoing some major changes in outlook.

So let’s say you’ve taken advantage of this accumulation of “great stuff” and become Certified. Now what? No-one ever asked me if I was certified.     continue



                             63 short ones 

Laws of Managing a Cleaning Restoration Company

Carpet & Rugs   21 articles               

Hiring & Training   3 articles   

Making Money   5 articles

Water Restoration   15 articles

Cleaning Solution Strength  

Value vs Price

Upholstery Cleaning

Effective Presentation                   


Customer Service   

Employee and Customer Trust

IICRC Classes   article

Tile Grout

What Makes Great Companies

All the Things We Dry

Appearance   does it matter?

Hot Water Extraction Cleaning

Carpet & Upholst Cleaning Sales

Cleaning & Restoration and OSHA

Water Damage Class  things you'll learn

Drapery/Upholst Clean homeowner tips

The IICRC Why We Should Care                                       



        ENJOY WHILE                                LEARNING 


        " He kept my interest for             3 days of  IICRC   Water             Restoration    Technician             class .....that's hard to do!" 


         "I've been to 2  of  your  IICRC  Water

          Damage Classes. One for Certification, 

          one for  Continuing  Education Credits.

          They   were   changed  enough  that

          they were very interesting each time. "




             What does iicrc mean?

             The International Institute                        of Cleaning & Restoration                        Certification (IICRC)      



           Everything  I've  done in  my

           career, prepared me to be an

           instructor.  My  first 20 years

           in  the  industry, it was never

           my goal  to be  one. I'm  glad

           it turned out this way.       

                Helping people succeed! 














A Great Water Damage Class - Carpet Cleaning Class


The skill of the instructor has the biggest affect. A great instructor knows the subject and loves to teach. The main motivation is to make a difference for the students. Power points can be useful. Pictures, possibly videos and as few words as possible, on the screen. 


Students learn more than test info.  Interest is created; a desire to learn. Students are expected to do well.


Classes are relaxed. Learning is enjoyable. Telling about real life situations, is helpful. but constant war stories are avoided.                    

When demonstrations are not possible, pictures and videos can be a nice substitute.   


Students are encouraged to help one another. Discussions in groups. Often, students ask each other questions they won't ask the class or instructor. Those who understand the material help those who need it. Language barriers can be overcome. Humor is seen in things. Different than telling jokes.   
Everyone is included. The instructor makes contact with all students to know if anyone is not keeping up.     Breaks are given. After 20 minutes, people start to lose interest. A great class will have a change of pace, every 20-30 minutes.
Everyone gets respect. No-one is made to feel foolish. A great instructor is a performer. Teaching should entertain the mind. Students understand.
Understanding remains, long after memory fails.           
Dennis Klager 




Copyright 2012 by Dennis Klager